FAQ

When winfair24 exchange will be back online?

We would like to inform you that Winfair24 is back and you can open your account.

 

Do you offer any exchange with lay market on horseracing ?

Brokerstorm offers all the exchanges that are available in the worldwide betting market.

Exchanges:         Lay Market on Horse Race:         Cash Out:        

Orbitx                              No                                            Yes                                                  

Whitehorse                    Yes                                            No                                                

Winfair24                         No                                          Yes                                             

 

  1. How can I create an account via brokerstorm?

Please feel free to register using this link https://brokerstorm.com/register/ in our website.

As soon as you do that, you will receive an automatic email (please check your spam folder too) including test accounts in order to view and try our services as well as information on further steps to deposit and open a real account if you wish.

  1. Which are the available deposits methods?

Available deposit methods:

  • Skrill: Conact us (info@brokerstorm.com)
  • Neteller: Contact us(info@brokerstorm.com)
  • Ecopayz: Contact us (info@brokerstorm.com)
  • Bitcoin (btc): Contact us (info@brokerstorm.com)
  • ΜuchBetter: Contact us (info@brokerstorm.com)
  • Bank Transfer: Contact us (info@brokerstorm.com)


Minimum deposit amount is 50€ 

  1. Which is the required withdrawal time?

Normally withdrawals take up to 4 hours to proceed but in some cases maybe take 24-72 hours to be completed due to betfair payments policy.

Which are the fees of transactions?

In Brokerstorm you have the chance to make unlimited free transactions. There is no commission charged by us on deposits..Also,1st withdrawal per calendar month is free, 1,5% fee applies to more than one withdrawals


Withdrawal procedure

When wishing to withdraw, you will need to notify us via email (at info@brokerstorm.com), indicating your username, amount wishing to withdraw and payment method/email of where you need the funds to be processed.

Minimum withdrawal is 50 euros(except account closure cases and Bank Wire which is 150E) and 1st withdrawal per calendar month is free, 1,5% fee applies to more than one withdrawals. Please note that withdrawals can take up to 24-72 hours to process due to Betfair payments policy

What betting accounts offer Brokerstorm.

Brokerstorm provide you account in all Asian Bookies and exchange worldwide

  • Asianstorm
  • Winfair24
  • Orbit
  • Ps3838
  • Whitehorse

 

Features of Whitehorse exchange:

There is no cash out option available at Whitehorse exchange.

Create a Whitehorse account with 4% commission and minimum stake 10€.

 

Can I have access to Whitehorse Platform from Italy/Portugal etc?

Customers can have access to Whitehorse Platform without using Vpn.

What is Asianstorm?

Asianstorm is a service that automatically places your bet with the bookmaker that offers the best odds.

Odds are updated in real time and odds changes are often displayed quicker than on the bookmakers own sites giving our users a significant advantage.

Which bookmakers can I bet with through Asianstorm?

SBO

ISN

3et

18Bet

Pinnacle

Matchbook

Singbet*

*SINGBET frequently void bets unfairly after games have ended.

How do I get started with Asianstorm?

First you need to register using this https://brokerstorm.com/newgeneration/user-register/

After that, an email will be sent to you including trial accounts of Orbitx exchange, Asianstorm, PS3838 (Pinnacle) and information on how to create your real account.

Regarding the procedure for a new account, the registration form does not create accounts automatically.

What currencies can I have my account in?

When opening an account, the default currency and the currency you are able to send/receive funds and place bets in, will be EUR.

What deposit and withdrawal methods do you offer?

We offer deposits and withdrawals with Neteller, Skrill, ecoPayz and BTC. More information about deposits and withdrawals can be found here.

 

What is the minimum deposit?

The minimum deposit is 50euros.

Which are the fees of transactions?

There is no commission charged by us on deposits. Regarding withdrawals you have one free withdrawal per calendar month. A fee of 1.5% will be applied to all further withdrawals in said timeframe

 

What do I do after making a deposit?

You need to inform us so that your account will be set and provided for you within five (5 to 10) minutes.  You will receive an email including new login details which will be funded and activated.

How do I verify my account?

In order to verify your account you will need to complete our Know Your Customer (KYC) process.

How long does it take to verify my account ?

KYC verification usually takes less than a day. However, it may take up to 2 working days for KYC verification

Is it possible to transfer funds from one bookie to another?

Yes, you can transfer funds between the accounts you have with us. This service is Free of charge. Just send a request via Email or Skype and our customer service representative will be assisting you.

Can I place bets with Asianstorm from my mobile?

The web version of Asianstorm is not optimized for mobile devices, instead we have developed a web application fully customized for mobile devices.

https://m.asianstorm.biz

Who accepts the bets?

All bets are placed with the bookmakers that we have teamed up with and it is up to them to accept or reject the bets according to their own rules and policies. Brokerstorm is not a counterpart for any bet or part of a bet and undertakes no responsibility towards clients for bets placed with a bookmaker.

What is the maximum amount per bet?

The maximum amount that each bookmaker will accept, at the odds displayed, is shown on the odds slip. When using Asianstorm you can bet with several bookmakers simultaneously if you wish a higher limit and are willing to accept slightly lower odds for part of the bet. If you choose lower odds you will see on the odds slip how much you can bet in total at that minimum odds.

How are live bets on soccer accepted?

Our bookmakers are using a system called “Danger Zone” that is explained more in detail here. In this case the odds are locked and the bet will be accepted at those odds if accepted. If the bet is placed with a bet-exchange there is instead a time delay before the bet is accepted. If, during that time, there is a goal, penalty, red card or the odds are no longer available the bet will be rejected. If there are higher odds after the delay the bet or part of the bet will be accepted at those odds.

The bet-exchanges  instead uses a system where live bets get accepted after a certain delay in time given that there is no goal scored, penalty awarded or red card given before the time expires. With the exchanges you can normally cancel your order as long as it is not accepted.

How do I place a bet?

In order to place a bet you will find the match and bet you are looking for on the trade page and click on the odds. A new mini-window (the “odds slip”) will open from where you can see the odds and bet limits with all the bookmakers. From here you will also be able to see odds on the same outcome with different handicaps if order by the bookmakers, just click on the box with the alternative handicap.

Bets are placed by entering an amount and an odds in the boxes and clicking on “Place”. Odds can be chosen by writing in the box or by clicking on the odds. It is also possible to set a default stake in case you want an even faster bet process.

When placing bets Asianstorm will try to bet at the highest available odds. If the requested bet is higher than what can be placed at best odds the system simultaneously places bets on second best odds and so on if it is within the minimum odds chosen.

From here you will also be able to see odds for different handicaps if offered by the bookmakers, just click on the box with the alternative handicap on the left and right hand side of the bet-slip.

Can I place multiples?

No, when using our service you can exclusively place single bets.

My bet was not placed, why?

The bet may not be placed/accepted for some various reasons. Maybe the odds requested is no longer available. If your live bet is pending it may be rejected because something happened in the match. Another reason for bets not getting placed is that the account the system chose was out of funds. While we try to balance accounts as much as we can it is inevitable that some accounts will be “bust” occasionally. When this happens you can try to close the odds slip and open it again and usually the system will use another account so that the bet can be placed.

You should also be aware that sometimes, especially if you are only willing to accept the best odds, only part of the bet will be accepted. Always check your bets carefully during the bet placement process.

Why do the odds on the trade page sometime differ from the odds available to bet on?

The odds on the trade page are the top odds collected from many bookmakers, even some that we are not able to offer. We only deal with the best bookmakers, the ones that accept large bets and don’t limit winning players. Also, the odds on the trade page are not updated as quickly as on the odds slip. If you are interested in a specific odds we recommend that you always open the odds slip for that particular bet.