FAQs

FREQUENTLY ASKED QUESTIONS

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KYC FAQs

What info do I need to give?

The personal information required in the registration form

How do I give the info?

You provide this personal data during filling out the registration form.

When do I have to give the info?

Upon deciding to open an account, before you make your first deposit and receive your account login details, you are required to provide some personal information so as to complete the verification process.

What if I refuse to give the info?

Refusing to provide the personal info required prevents the verification process that is obligatory for your account set up. Without completing this process, your account cannot be created. 

Betting Exchanges FAQ

What are the products offered in Brokerstorm?

  • Orbit Exchange
  • Winfair24
  • Betnfair
  • PS3838
  • PunterPlay sportsbook

Is there a commission charge on winning bets?

Orbit Exchange: 3% commission

          Winfair24: 3% commission

              Betnfair: 4% commission

What odds formats are available?

The odds format availability varies depending on the betting platform.

What is the minimum bet?

The minimum bet for the betting exchanges Orbit Exchange, Winfair24 and Betnfair is 5 EUR

What is the maximum bet?

In PS3838 and PunterPlay sportsbooks the maximum bets are specified depending on the market and the competition.

In betting exchanges, as long as there is critical mass liquidity for the events, there is not a maximum bet limit imposed.

What is a back bet?

Back and Lay bets are terms used in Betting Exchanges, such as Orbit Exchange, Winfair24 and Betnfair. Betting Exchanges are a marketplace where the players can back or lay an outcome. To back a bet means betting on an outcome to happen.

What is a lay bet?

Back and Lay bets are terms used in Betting Exchanges, such as Orbit Exchange, Winfair24 and Betnfair. Betting Exchanges are a marketplace where the players can back or lay an outcome. To lay a bet means betting on an outcome not to happen.

Is there cash out option? 

The Cash Out function is available in Orbit Exchange and WInfair24.

If there’s not enough liquidity on the market cash out option may not be available at all. Cash out availability may be seen at single market page or on the Cash out page, which can be accessed from the top menu.

Please be advised that Cash Out will be available on markets where the Cash Out icon is being displayed. Cash Out may not be available instantly and due to constantly moving prices cash out amounts may differ and some may be unsuccessful or partially successful.

Can I change or cancel my bets?

The only bets that can be modified or canceled are the unmatched bets. No matched bet can be modified or canceled. Instead, the player could place an opposite bet to the one they wish to cancel, provided they have enough balance available. For instance, if you have placed a back bet and it is matched, you can place the respective lay bet and wait for ti to be matched.

Can I increase my exposure limit?

Yes, your exposure limit can be increased at any time. You just need to contact our Customer Support service during our operating hours and your exposure limit will be fixed by our next available agent instantly.

Can I modify my own odds?

In PS3838 and PunterPlay sportsbooks odds modification option is not available.

In betting exchanges, such as Orbit Exchange, Winfair24, and Betnfair, you can modify your odds and wait for your bet to be matched.

What is a matched bet?

In betting exchanges the players bet against other players rather than a bookmaker. Whenever you place a bet, you are making an offer and you wait for another player to agree with it. If a player agrees with you, then they match your bet, and together you have formed a matched bet. Your bet needs to be matched before the market closes or is turned in-play.

What is a partially matched bet?

In betting exchanges the players bet against other players rather than a bookmaker. Whenever you place a bet, you are making an offer and you wait for another player to agree with it. Your bet can be returned as matched, partially matched or unmatched. Partially matched bet means that another player partially agreed with your offer. Until the market is closes or is turned in-play your bet can be fully matched.

What is an unmatched bet?

In betting exchanges the players bet against other players rather than a bookmaker. Whenever you place a bet, you are making an offer and you wait for another player to agree with it. Until your bet offer is matched by someone else, you do not have a bet yet. And in this case, your bet returns as unmatched and your money return to your balance.

Account opening FAQ

How do I open my account?

First you need to register by clicking at the registration button and filling out the required fields. Then, before receiving your login details, you need to fund your account. You can do that by making your first deposit choosing the most suitable of our various payment methods

Can I have a multiple account?

Absolutely yes! Brokerstorm offers access to the most reputable betting exchanges and asian bookmakers. You can have access to each of our products with a single account!  Moving funds from one balance to another is instant and free. You just need to contact us and make your request.

Account Verification FAQ 

Why do I need to verify my account?

Any reputable licensing body is offering assurance regarding its integrity and security, and is obliged to follow certain rules and standards.  For this reason any player wishing to open their account with Brokerstorm, they need to agree with the Terms & Conditions and pass the verification process.

What if I don’t complete the verification process?

In this case, you will not be able to have an account with Brokerstorm. In case you do and the verification process is not completed, you will not be able to withdraw funds from your account balance.

How can I verify my account?

Upon filling out the registration form, Brokerstom will contact your email address, requesting the necessary documents for the verification process. As soon as you send these documents back by email, the verification process will be completed.

Where can I send the verification documents?

You can send the required documents to the following email address:

info@brokerstorm.com

How long does the account verification take?

The process usually takes 24 hours, but in some cases it might be completed within 1-2 business days’ time.

What can delay my account verification?

The verification process might be delayed in cases such as:

  • your documents are not easily distinguishable
  • your documents are expired
  • the date of your documents does not fall within the minimum time frame of the last 3 months from the day of your registration.
  • In rare cases, some applications might require extra documents

Why is my account verification denied?

Your account verification might be denied for the reasons below:

  • your documents are not easily distinguishable
  • your documents are expired
  • the date of your documents does not fall within the minimum time frame of the last 3 months from the day of your registration.
  • In rare cases, some applications might require extra documents

My account is already verified, why do I need to send more documents?

In the rare case we ask of you extra documents it will be because we need proof of residence in case the address of your residence is changed or we need extra bank statement as proof of the source of your funds.

Account Funding FAQ

What is the minimum deposit to open an account?

The minimum deposit is 50 EUR or the equivalent amount in the currency or cryptocurrency of your choice.

What do I do after I send my first deposit?

Upon sending your first deposit in order to fund your account balance, you need to contact us in order to specify for which betting platform you wish to open your account. Brokerstorm gives you the option of having access to more than one betting exchanges with a single account and allocate your funds to each according your preferences. You just need to contact us, tell us for which platforms you are interested in and how you would like to allocate your funds in case you choose more than one accounts.

What payment methods are available?

MuchBetter, AstroPay, Bank transfer and Cryptocurrencies

What are the available currencies?

The only currency supported by the betting platforms offered is EURO. Brokerstorm receives deposits in all currencies and then the funds are converted to EUROS so as to top up the players’ accounts.

How can I top up my account?

Each time you wish to top up your account, you need to make a deposit using our available payment methods. As soon as we receive your deposit, your funds will be converted in EUROS and then will be added to your account balance.

How can I withdraw my winnings?

Whenever you wish to collect your winnings, you need to send us an email at info@brokerstorm.com and indicate the amount you wish to witdraw and your payment details

Are there any deposit and withdrawal fees?

Brokerstorm charges no deposit fees

Brokerstorm charges an 1,5% withdrawal fee for every second withdrawal per calendar month.

How much is the minimum deposit?

The minimum deposit is 50EUR or the equivalent amount in the currency or cryptocurrency of your choice.

How much is the minimum withdrawal?

The minimum withdrawal is 50EUR or the equivalent amount in the currency or cryptocurrency of your choice.

How much is the maximum deposit?

Brokerstorm does not impose a maximum amount of deposit (a deposit limit might be imposed by some payment wallets)

How much is the maximum withdrawal?

Brokerstorm does not impose a maximum withdrawal limit.

Can I deposit anytime I want?

Deposit requests should be ideally made during the operating hours of our Customer Support service, so as our agents are able to move your funds to your account instantly. If you are not aware of our operating hours, please contact us and our next available agent will inform you accordingly. 

Can I withdraw anytime I want?

Yes, you can make your withdrawal request by sending an email to info@brokerstorm.com anytime you wish. The withdrawal requests are usually concluded within the following 24 hours.

Is there a rollover prerequisite before withdrawing my funds?

Yes, before requesting your withdrawal, you need to have completed a rollover of your deposit with odds of 1.5 or more.

Are my funds safe with Brokerstorm?

Brokerstorm is a licensed and respected brokerage service body that protects the players’ funds with maximum security and attention.

Login issues FAQ

I forgot my username

Please contact our Customer Support service via our live chat our email or Skype and our next available agent will assist you. You need to provide your FULL NAME, and your email and our agent will provide you with your new username.

I forgot my password

Please contact our Customer Support service via our live chat, our email or Skype, and our next available agent will assist you. You will be asked to provide your FULL NAME, your email address and your username and the agent will give you your new password.

My account is suspended

In case your account is suspended, please contact our Customer Support service via our live chat, our email or Skype, indicating your full name, your email and your username, and our next available agent will inform you on the reason why your account is suspended and will restore the issue.

How can I change my password?

Depending on the betting platform you use, there is always a section available for password changing. If you cannot find it, please contact our Customer Support service via our live chat, our email or Skype and our next available agent will guide your through the process

How can I update my registration details (email, home address etc)

In case there has been a change in any of your registration details, please send an email to info@brokerstorm.com and you will be guided through the new verification process.

Affiliation Program FAQ

How can I join Brokerstorm affiliate program?

With the Brokerstorm Affiliation Program you can make an income by bringing players to Brokerstorm via a referral link and receive the respective commission rate. In order to become an affiliate, contact us via our live chat, our email and Skype, and we will guide you through the process.

Why should I join Brokerstorm affiliate program?

Bringing traffic to Brokerstorm and becoming an affiliate you maximize your profits with Lifetime commission!

What is the account verification process?

You need to send the following valid documents

proof of ID (ID card, passport or driving license)

The document should include: Full Name, Date of Birth and a Picture of yourself.

The photo you will send should cover the full document and clearly show the required information.

proof of address (bank/credit card statement or utility bill)

The document should include: Full Name, Address, Document Date & Name of the issuer

The document should be issued within three months of the current date

The photo you will send should cover the full document and clearly show the required information.

How do I refer customers to you?

As soon as your account is set up, you will receive a referral link via which the players sent by you should register to Brokerstorm.

Is there a withdrawal fee to cash out my earnings?

Brokerstorm does not impose withdrawal fees. The minimum amount to be sent to your bank account or wallet is 50 EUR.

Ε-mail:
info@brokerstorm.com
Skype:
brokerstorm@gmail.com
Online Chat:
https://brokerstorm.com
(07.00am – 23.00pm UK timezone)
Be assured that you will find everything you need at Brokerstorm! Brokerstorm is an original pioneer company that deals with betting accounts, brokerage service and betting software for players and make your online betting accounts management safe and easy!
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