Brokerstorm is committed to endorsing responsible wagering as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gambling practices. We consider it as our responsibility to you, our customers, to ensure that you will keep on enjoying your wagering experience on our site, remaining at the same time fully aware of the social and financial harms associated with problematic gambling.
In order to help our customers in gambling responsibly, we ensure that all our staff receives responsible gambling awareness training, while we also provide the following information and features on our site.
● Self-exclusion option by contacting Customer Service
● Self-protection and awareness information
● Information and tools to protect player’s accounts and prevent underage gaming.
Self-protection and Self-exclusion
If you think you are spending too much time or money gambling in an arcade, betting shop or casino then ask staff for more information about self-exclusion schemes.
Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, usually between six and twelve months but this can be for up to five years for online gambling. Brokerstorm provides consumers with this option, allowing any customer who has followed the procedure to request self-exclusion to be refused service and prevented from gambling during this time period.
If you are considering Self-Exclusion It will not be possible to re-open your account for any reason, and Brokerstorm will do all it can to detect and close any new accounts you may open
How the schemes work:
You will be excluded for a minimum six month period (12 months for betting shops)
You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion
For those who have been excluded and try to create an account with different personal details, the account will be suspended and your deposit will be returned.