Terms & Conditions
Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website. The Terms shall also apply to all betting or gaming via mobile devices including downloadable applications to a mobile device.
- Where you play any game, or place a bet or wager, using the Website, you accept and agree to be bound by, the Rules which apply to the applicable products available on the Website from time to time.
- Where reference is made to “Freecasinoslots24”, “we”, “our” or “us” in relation to:
(a) Sportsbook and casino gaming products – refers to Freecasinoslots24 of Costa Rica.
- We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
- Reference to “you”, “your” or the “customer” is reference to any person using the Website or the services of Freecasinoslots24 and/or any registered customer of Freecasinoslots24.
- As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries (including, for example, the USA). You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
- Freecasinoslots24 is committed to providing excellent customer service. Although Freecasinoslots24 will use its reasonable endeavors to enforce its responsible gambling policies, Freecasinoslots24 does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website with the intention of deliberately avoiding the relevant measures in place and/or Freecasinoslots24 is unable to enforce its measures/policies for reasons outside of Freecasinoslots24’s reasonable control.
B. YOUR ACCOUNT:
1.1 All applicants must be over 18 years of age and of legal capacity to place a bet/wager or register with Freecasinoslots24. Freecasinoslots24 reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. Freecasinoslots24 takes its responsibilities in respect of underage and responsible gambling very seriously.
1.2 All information supplied when registering with the site MUST be your information and be accurate and complete in all respects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void). Where an account is suspended, the relevant customer should Contact Us.
1.3 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.
1.4 As part of the registration process, we may supply your personal details to third party ID verification service providers to confirm your identity. You agree that we may process such information in connection with your registration.
1.5 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.
1.6 Customers must keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website. If you require any assistance, please Contact Us.
2. Account Details
2.1 Freecasinoslots24 allows all its customers to choose their own Username/Password combination for their account. Customers must keep this information secret and confidential as you are responsible for all bets/wagers placed on your account and any other activities taking place on your account.
2.2 Bets will stand if your Username and Password have been entered correctly or if your account has been accessed via Touch ID, Fingerprint log in, Face ID, Passcode or the ‘Keep me logged in’ facility (whether or not authorized by you), subject to there being sufficient funds in the account.
2.3 If, at any time, you feel a third party is aware of your Username, Password and/or Passcode you should change it immediately via the Website. Should you forget part or all of your combination, please Contact Us.
2.4 The current balance and transaction history of your account may be viewed at any time once you have logged into your account on the Website.
3. Personal Details
4. Suspension and Closure
4.1 If you want to close your account, please Contact Us.
4.2 Freecasinoslots24 reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, Freecasinoslots24 shall be entitled to close or suspend your account if:
(a) you become bankrupt;
(b) Freecasinoslots24 considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;
(c) Freecasinoslots24 considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Freecasinoslots24 or any of its customers or if your account is being used for the benefit of a third party;
(d) Freecasinoslots24 is requested to do so by the police, any regulatory authority or court;
(e) Freecasinoslots24 considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur; or
(f) your account is deemed to be dormant and its balance is, or reaches zero in accordance with these terms and conditions.
4.3 If Freecasinoslots24 closes or suspends your account for any of the reasons referred to in (a) to (e) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Freecasinoslots24 (together “Claims”) arising therefrom and shall indemnify and hold Freecasinoslots24 harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above, Freecasinoslots24 shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments).
5. Dormant Accounts
5.1 An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) participation in any Casino or Slots product.
(a) If your account remains ‘inactive’ for a continuous period of 180 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, we reserve the right at our discretion to close your account.
(b) If, on being deemed to be dormant, your account has a positive balance, we reserve the right at our discretion to take reasonable steps to notify you using the details you provided during your registration process (or as updated by you) and we reserve the right at our discretion to attempt to withdraw the balance back to your last payment method where possible.
5.2 You can ‘reactivate’ your account by: (i) making a successful deposit;
(ii) playing/taking part in any Casino or Slots product.
C. YOUR FINANCES :
1. Deposits and Wagers
1.1 You may only bet/wager with the amount of cleared funds held in your account. Accordingly, if you want to place bets or participate in gaming, you must deposit into your account. Further details of how to deposit, withdraw and transfer funds can be found at Deposits/Withdrawals.
1.2 By depositing funds into your account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place your gaming stakes; and (ii) settling any fees or charges that you might incur in connection with the use of our services (Purpose). We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place gaming stakes. In such circumstances we may also report this to relevant authorities.
1.3 For payment methods that require a specific account holder, you should only deposit funds into your gambling account from a source where you are the named account holder. In such cases where Freecasinoslots24 identify that the named account holder differs from that which Freecasinoslots24 hold, we reserve the right to treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void).
1.4 You agree that we shall be entitled to retain any interest which might accrue on funds held in your Freecasinoslots24 account.
1.5 No credit will be offered by any employee of Freecasinoslots24, and all bets must be supported by sufficient funds in the customer account. Freecasinoslots24 reserves the right to void any bet/wager which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet/wager. Should funds be credited to a customer’s account in error it is the customer’s responsibility to inform Freecasinoslots24 without delay. Freecasinoslots24 will recover such funds by account adjustment.
1.6 In addition, Freecasinoslots24 shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your ‘unauthorized’ use of the Website including activities which are not for an authorized purpose.
2.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder.
2.2 For all payment types, when wishing to withdraw, you will need to notify us via email (at email@example.com), indicating your username, amount wishing to withdraw and payment method/email of where you need the funds to be processed.
2.3 First withdrawal per calendar month is free, 1,5% fee applies from more than one withdrawals.
2.4 Minimum withdrawal is 50 euros (except account closure cases)
2.5 In addition to the above we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for ‘irregular play’.
“Irregular play” includes, inter alia:
– Placing total bets equal to or greater than 15x of the value of the deposit currently in play
– Using Martingale, double-up and similar systems and strategies.
“Total bet” is defined as the sum of individual bets (Lines, chips, hands, etc) within a round, i.e. the total bet amount when clicking the “spin” or “play” or equivalent button.
In cases where a bonus was received, additional betting rules may apply as defied by the Terms and Conditions of the specific Bonus.
D. BETTING PROCEDURES
1. Placing Bets/Wagers
1.1 Freecasinoslots24 reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.
1.2 We only accept bets/wagers made online (including via mobile device or downloadable applications on a mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void – win or lose.
1.3 It is the responsibility of the customer to ensure details of their bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled by the customer. Bets can only be changed by the customer using our Edit Bet feature, where this is available. Freecasinoslots24 reserves the right to cancel any bet/wager at any time.
1.4 Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use. Freecasinoslots24 reserves the right to void and/or reverse any transactions made after a bet/wager has been placed involving allocated funds, either at the time or retrospectively.
2. Bet/Wager Confirmation
2.1 Bets/wagers will not be valid if there are insufficient funds in your account.
2.2 A bet/wager that you request will only be valid once accepted by Freecasinoslots24’s servers. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.
2.3 Should a dispute arise, you and Freecasinoslots24 agree that the Freecasinoslots24 transaction log database will be the ultimate authority in such matters.
3.1 Where any term of an offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments, free bets, risk free bets, bet credits or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Freecasinoslots24 may reclaim the enhanced payment, free bet, risk free bet or bet credit element of such offers and/or void any bet funded by the free bet or bet credits. In addition, where there is evidence of such activity, Freecasinoslots24 may levy an administration charge on the customer up to the value of the Bet Credits, Free Bet, risk free bet or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.
3.2 Freecasinoslots24 may reclaim any bonus amount, free bets, bet credits or enhanced payments that have been awarded in error.
3.3 All customer offers are limited to one per person. If Freecasinoslots24 has reasonable grounds to suspect that a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people, then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.
3.4 Freecasinoslots24 may, at any time, make minor amendments to the terms and conditions of any offer or promotion to correct typographical errors or to improve on clarity or customer experience and may cancel any offer or promotion for legal or regulatory reasons.
E. USE OF THE WEBSITE
1. Website Content and Permitted and Prohibited Use
1.1 Information or data accessed by you via the Website or any part of it , is for your personal use only and the distribution or commercial exploitation of such information or data is strictly prohibited. No warranty is given as to the uninterrupted provision of such information or data, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/wagers, which are made at your own risk and discretion.
1.2 Any commercial use or exploitation of the whole or any part of the Website, the information or data on the Website or its source code is strictly prohibited.
2. Your Equipment
2.1 Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. Freecasinoslots24 does not guarantee that the Website will operate without faults or errors or that the Freecasinoslots24 services will be provided without interruption. Freecasinoslots24 does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or wagers or to view or receive certain information in relation to particular events).
3. Fair Use
3.1 The Website and Freecasinoslots24 products may only be used for the purposes of placing bets/wagers on gaming products.
3.2 You must not use the Website for the benefit of a third party or for any purpose which (in Freecasinoslots24’s opinion) is illegal, defamatory, abusive or obscene, or which Freecasinoslots24 considers discriminatory, fraudulent, dishonest or inappropriate.
3.3 Freecasinoslots24 will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or Freecasinoslots24’s products. Freecasinoslots24 will withhold payment to any customer where any of these are suspected or where the payment is suspected to be for the benefit of a third party. The customer shall indemnify and shall be liable to pay to Freecasinoslots24, on demand, all Claims arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
4. Software and Technology Issues
4.1 In order for you to use certain products offered on the Website you may need to download some software (for example, casino games that are made available via a flash player). Also, certain third party product providers may require you to agree to additional terms and conditions governing the use of their products. If you do not accept those third party terms and conditions, do not use the relevant third party software. Freecasinoslots24 does not accept any liability in respect of any third party software.
4.2 You are only permitted to use any and all software made available to you via the Website for the purpose of using products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
4.3 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of playing products on the Website in accordance with the following provisions.
(a) You are not permitted to: (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of “bulletin board”, online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass Freecasinoslots24’s security system or interfere in any way (including, but not limited to, robots or similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided ‘online’ or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
(b) You do not own the software. The software is owned and is the exclusive property of Freecasinoslots24 or a third party software provider company (the “Software Provider”). Any software and accompanying documentation which have been licensed to Freecasinoslots24 are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
(c) The software is provided “as is” without any warranties, conditions, undertakings or representations. Freecasinoslots24 does not warrant that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.
(d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither Freecasinoslots24 nor the Software Provider will have any liability to you or to any third party in respect of such errors. Freecasinoslots24 reserves the right in the event of such errors to remove all relevant products from the Website and take any other action to correct such errors.
(e) You hereby acknowledge that how you use the software is outside of Freecasinoslots24’s control and at your own risk.
(f) The software may include confidential information which is secret and valuable to the Software Provider and/or Freecasinoslots24. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.
4.4 While Freecasinoslots24 endeavors to ensure that the Website is available 24 hours a day, Freecasinoslots24 shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
4.5 You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.
5. Third Party Content
5.1 Freecasinoslots24 receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.
5.2 Freecasinoslots24 does not accept any liability in respect of any third party feeds, commentaries and content.
5.3 Freecasinoslots24 does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in Freecasinoslots24’s absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to Freecasinoslots24. Freecasinoslots24 will void any bet/wager where it determines in its absolute discretion that such wagering has taken place.
5.4 Where the Website contains links to third party websites and resources, these links are provided for your information only. Freecasinoslots24 has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services (if applicable).
6.1 Freecasinoslots24 actively monitors traffic to and from the Website. Freecasinoslots24 reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.
6.2 Freecasinoslots24 reserves the right to restrict access to all or certain parts of the Website in respect of certain jurisdictions.
6.3 Freecasinoslots24 may alter or amend the products offered via the Website at any time and for any reason.
6.4 From time to time, all or part of the Website may be unavailable for use by you because of our maintenance of the Website and/or alteration or amendment of any of the Website products.
F. OUR INTELLECTUAL PROPERTY RIGHTS
1. The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Freecasinoslots24, its affiliates or other third party licensors.
2. All product and company names and logos mentioned on the Website are the trade marks, service marks or trading names of their respective owners, including Freecasinoslots24.
3. Except to the extent required to use a product for the purpose of placing wagers, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
4. Any commercial use or exploitation of the Website or its content is strictly prohibited.
G. OTHER PROVISIONS
2. The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.
3. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
4. Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
5. Freecasinoslots24 shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
6. Freecasinoslots24 may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within the Freecasinoslots24 group.
H. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION
1. Should there be any claim or dispute arising from a past or current transaction, please Contact Us.
2. Subject to paragraph B.3.1 above, these Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of Costa Rica.